Frequently Asked Questions

You purchase a renewal plan from our shop, enter your device serial number or Box ID at checkout, and pay with cryptocurrency. Once your payment is confirmed (usually within minutes), your subscription is automatically activated on the server. No manual steps needed from your side.

Activation is instant in most cases — typically within 1-5 minutes of payment confirmation. Crypto transactions usually confirm within 1-30 minutes depending on network congestion. If more than 1 hour passes without activation, contact our support on Telegram or WhatsApp.

Your subscription is extended from your current expiry date, not from today. So if you have 30 days left and you buy a 3-month renewal, you will have 30 days + 3 months total. You never lose existing time.

Yes, and we recommend renewing early to avoid interruption. Your remaining days are preserved and the new period is added on top.

For most devices: look at the sticker on the bottom or back of your box. You can also find it in the device menu under Settings > System Info or About. The SN is usually 12 digits.

For GTMEDIA MARS boxes, the Box ID is found in the device menu: Settings > Device Info > Box ID. It is usually 10 digits. Make sure to enter it exactly as shown.

Yes! Use our Check Your Device tool. Enter your serial number and it will show you which services are active, their expiry dates, and what options are available for renewal.

Double-check the number carefully — it is easy to confuse 0 (zero) with O (letter) or 1 (one) with I (letter). Make sure you are selecting the correct device type (Box, NETFLY, MARS, NASHARE). If it still fails, contact us with your SN and we will check manually.

We accept over 100 cryptocurrencies including Bitcoin (BTC), Ethereum (ETH), USDT (TRC20 and ERC20), Litecoin (LTC), Dogecoin, and many more. All payments are processed through NOWPayments.

Yes. Crypto payments are processed by NOWPayments, a reputable payment processor. Transactions are verified on the blockchain and cannot be reversed by either party, which protects both you and us.

If you send less than required, the payment may not confirm. If you send more, the difference is usually non-refundable due to the nature of crypto. Always double-check the exact amount shown at checkout before sending.

Due to the digital nature of our products, we do not offer refunds once a renewal has been activated. If there is an issue with your order, contact us within 24 hours and we will work to resolve it.

To be listed on the marketplace, sellers keep a one-time $50 deposit made of $45 buyer protection (held safely, never used for fees, refunded when you leave in good standing) plus $5 of usable wallet credit. Sellers run a prepaid wallet: renewals and a small 3% platform fee per sale are deducted from the balance, and if the balance goes negative the store is unlisted until it is topped up. Sellers already active before this policy have 30 days to fund the deposit before their store is unlisted.

If a seller does not complete your renewal within 48 hours, the order is automatically cancelled. The service cost plus a $5 penalty is deducted from the seller's deposit, and their account is deactivated. Contact us and we will complete your renewal directly.

No. Sellers can only have one active order at a time. This ensures each buyer gets prompt attention. If a seller already has a pending order, you will see a message to try again later or choose a different seller.

After a penalty, the seller must top up their regular wallet and then click "Fund Deposit" in their dashboard to bring the locked deposit back to $50. Once funded, the account is reactivated instantly.

We support Apollo Servers (Europe, Middle East & North Africa, Asia, South America, Spain), GTMEDIA MARS (Global, Europe, Spain), NASHARE V2 and NASHARE 2, NETFLY (Standard and VIP), and VIP Package (Global and Europe).

Coverage depends on the server type and plan. Most plans include beIN Sports, O*N, Sky IT, Sky DE, Sky UK, D*TV and many regional channels. Check the specific product page for detailed channel information.

Check our Server Status page first — community reports show real-time uptime. If the server is reported down, it is usually temporary and resolves within a few hours. For persistent issues, contact support.